Prepared by your trade representative · illustrative example, names invented
You run your CRM. Each property logs into its own portal and sees only its own work, never another property’s.
Every operator, every relationship, every rate agreement across your whole portfolio. A needs-attention view starts your day on the follow-ups due, the rates about to lapse, and the signed operators gone quiet. Open any operator and see their status across all your properties, so while a DMC is on the phone about one lodge, you can pitch the other two.
Each property gets its own login showing only its own work: published monthly reports and a direct line for focus requests, free for as long as you represent them. When they want more, the live view opens up: live pipeline, operator statuses, rates, and a contacts export. The property pays for that directly, never you.
Your safari lodge and the boutique hotel down the road might share half the same UK operators. Each one only ever sees its own statuses and rates. They can never see each other. Full stop.
You’re the lodge’s own sales & marketing desk. Your book works exactly the same — STO rates, FAM trips, WTM follow-ups — and the monthly report becomes the one you table for your GM and owners.
Repping your group’s own collection? Each property is a client on your book: separate statuses, separate rates, one working view for the whole team.
Track where each operator stands with each property, separately. An operator can be hot for the safari camp and cold for the boutique hotel, and STOdesk keeps the two straight.
Log the meeting, the training, the FAM trip, the rate renewal, each tagged to one or more clients, with the next step and its date. That activity log is what builds each property’s monthly report, so month-end no longer means digging back through your sent folder.
Follow-ups due, rates expiring inside 60 days, signed operators gone quiet or not yet delivering: one alerts centre, scoped to whichever client you’re working. A rate is expired the moment its valid-to date passes, and gone-quiet is judged per property, so one client’s activity never masks another’s silence.
Tag any activity to WTM, ITB, Indaba, or a show you add yourself, and trade-show mode groups each event’s meetings with the follow-ups they generated. Three days of conversations become a worked follow-up list, not a stack of business cards.
Every property gets a free login that shows only its own work: your published monthly reports, plus focus requests they watch move from Open to Done. When they want more, the live view (pipeline, operator statuses and rates, contacts export) is their optional upgrade, billed to them and never to you.
Preview exactly what the property will see, add your commentary, and publish. From then it’s locked: what the property sees is what you signed off, and later edits never change a report you’ve already sent.
days' warning before any rate agreement expires
days of live-portal access in every property invite
activity log builds every property’s monthly report
Everything that lands in your day — a business card, a voicenote, a whole spreadsheet, a question — the AI reads and turns into a filed entry you just confirm. Nothing touches your book until you say so. The AI drafts; the rep decides.
Photograph a card at the stand and the AI lifts the company, contact, email and source market into a ready-to-confirm operator. No typing between meetings.
Record a voicenote walking back from a meeting. It lands transcribed in your inbox, waiting to file when you finally sit down.
One upload — even a stack of messy exports — becomes your book: operators, your lodges, who’s matched to what, and any rate in the file. It merges the duplicates so an operator lands once, never invents a number, and leaves the rates for you to confirm.
“What’s our STO with that DACH operator?” “Who’s gone quiet since Indaba?” Ask in plain language and get a straight answer from your own book — never the open internet.
Your book already exists. It’s just trapped in a spreadsheet. Upload it, and assisted column mapping turns your operator and contact lists into a working CRM: every DMC, tour operator and agent with its source market, size, specialisations and contacts intact. Nothing to retype, nowhere to start from scratch.
Start each day on the needs-attention screen: what’s overdue, which rates are about to lapse, who’s gone quiet, and what your clients are waiting on. Log calls, meetings, trainings and FAMs as you go, tagged to the clients they serve. You move the statuses yourself; STOdesk flags, it never guesses.
When month-end comes, the report is already written. It’s the activity you’ve been logging, shaped into exactly what each property is allowed to see, and nothing more. Preview it, add commentary, publish. A snapshot lands in the property’s portal as a clean, locked record of the month.
Every plan includes the full CRM, the client portal your properties log into, spreadsheet import to bring your book across, and published monthly reports. The tiers simply scale with your team. Prices in USD; rand figures are rounded equivalents.
For the independent rep running their portfolio solo.
For small teams, and solo reps who want their own brand.
For teams managing reps as well as relationships.
Your published monthly reports and a direct line for focus requests. No card, ever.
Live pipeline, statuses, rates and a contacts export. Paid by the property, never by you. First month free.
No one but you. No other rep, and no other agency, can ever see your book. Your operators, contacts, rates and pipeline are never shared, matched or benchmarked against anyone else’s, even anonymised. We know reps compete for the same lodges and work the same DMCs, so keeping your book yours is the foundation of the product. You can export everything cleanly at any time, and it stays yours.
Only its own work. A property logs in and sees the operators being worked for them (statuses, rates, activity, their reservations contacts and STO list, their newsletter list) and nothing belonging to any other property on your book, even where those properties compete. Your full operator view stays yours alone. And reports go out on your say-so: once you publish, it’s locked, so the numbers a property sees are the ones you signed off.
No. Every property gets a free login, forever: your published monthly reports plus the ability to send you focus requests. That replaces the emailed PDF and never costs them a cent. Your service to them works regardless. The live portal (live pipeline, operator statuses and rates, exportable contacts and STO list) is their optional upgrade at $29/month (R549), billed to them directly, not to you. When you invite a property, live access is simply on for their first month, free, no card. After that, it’s their call.
That’s exactly who STOdesk is built for. Upload your existing operator and contact spreadsheets and we walk you through matching your columns to ours: assisted mapping, not retyping. Import is included on every tier and works from day one of your trial, so your first week is spent working operators, not doing data entry. Your tabs become a filterable operator book with per-property statuses and rates; the hand-built monthly report comes free on top.
Yes. The job is the same, so the tool is. Set up your own property (or your group’s properties) as the book you work: the per-operator pipeline, STO rates, FAM trips and trade-show follow-ups all work identically, and the monthly report becomes the one you table for your GM or owners instead of emailing to a client. A single-property desk fits on Solo; a group’s trade desk runs each property side by side on Agency or Enterprise.
You leave with everything. Export your full book (operators, contacts, rates, activity history) cleanly, before or after you cancel. Any of your hotels paying for live portal access have their billing paused automatically the moment your data stops updating, so a client of yours never pays for a feed that’s gone still, and their published reports stay available to them. Billing is monthly with no lock-in. We’d rather earn the renewal than make leaving hard.
The proof of your work already exists. It’s in your calls, your trade-show follow-ups, your FAM trips, your rate renewals. STOdesk turns what you log into the report your clients receive.
Start your free monthFirst month free · $49/mo (R899) after · no lock-in, leave with everything